POOR SERVICE AGAIN BY RAPIDNET!

On behalf of my Uncle I write this report and this is something of great concern to all of us in this house connected to the Wi-Fi.

Dear Service provider,

I must say I am very furious and disappointed with Rapidnet. I have only been getting slow internet and at this point I am really considering looking for another internet service provider. Rapidnet's slogan is 'Rapidnet is an independent fixed WIRELESS internet service provider' although everytime I phone Rapidnet support I have been told to do a speed test with a LAN cable and to me this makes no sense. Rapidnet is a WIRELESS internet provider not a wired internet provider and not to mention since the technician came and said everything is fine, yes things may be fine at one time but what about the others? That technician was very rude to me and called me a **** and I do not accept that, not to mention there are only three people in the house so there are not too many people in the house making the internet slow.

I really give up with calling Rapidnet support because they do not ever help and it has been a waste of my time.I am hoping that Rapidnet would keep up to their slogan and provide quality service.I would not recommend Rapidnet to anyone that I come into contact with because of the number times that I have had to call and report no service or poor speeds.

Thank you

Yours faithfully Dr H Singh

(NB! Please take this matter serious as you have failed to resolve this issue on several occasions and on Tuesday your technicians insisted that the matter will be resolved and it is now Thursday and it still has not been resolved!).