From Brilliant to 💩

I need to raise a serious concern about Rapid Net. When I first signed up, the service was brilliant — fast, reliable, and worth the cost. Sadly, things have gone from bad to worse.

The biggest frustration is the lack of support. If the internet goes down on a Friday evening, there’s no help until Monday because support is closed over weekends. Yet we’re still expected to pay for a full month of service, even though we’re left stranded for days without access.

This feels unfair and unacceptable. Customers deserve consistent service and support, especially when paying for uninterrupted internet. Rapid Net needs to rethink its support model or risk losing loyal clients.