Comete lack of service

We have had no internet since 23 April. After 4 emails and no response, I phoned them. Just to be told that there is a problem at the towers and communication was sent through. In the 4 years we have been customers we have maybe received communication due to a fault once. Today, still nothing. A futher email and no answers. Phoned again and requested to speak to a manager only to be told that there is no manager available. Its been over 24 hours of not having internet and still they cannot state what is the problem. Just received an email stating that they are trying to determine what the problem is. We pay every single month without fail but this is how they treat their customers. At this stage extremely happy that we decided to cancel with them as there is no service. Absolutely the worst service I have ever experienced