Bad Sevice

We've been Rapidnet customers for almost 6 years. We pay every month and every day we have problems with our wifi. When we contact Rapidnet they don't answer or take forever to answer. I've even been in contact with the head of the technical team and even he has stopped responding as always. I am tired if this nonsense. It's not just us that has problems my neighbour also has problem. We can't enjoy anything anymore. We can't afford any other wifi services and Rapidnet knows this that is why thy are playing with us. I even have photos to proof they are not answering their customers.