Zero support from Rain307
My sim card stopped making calls, it's registered, shows available but I can't make any calls, I receive calls etc but no calling out. I've contacted support after troubleshooting myself for a day. Then I logged support tickets since Thursday last week, it's now Monday, I get "help is on it's way" emails but ZERO help. Is this how you treat loyal customers? I'll be gone soon if I don't get help soon.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
25 Feb 2025, 09:49Hi Jacques B
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply25 Feb 2025, 09:49
Official
Hi Jacques B
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
's updateReviewer Update
25 Feb 2025, 17:57Hi Rain,
Thanks to Thato who was also flabbergasted at what was happening the issue got sorted, thanks Thato I really appreciated the help. Why did it have to escalate though? Just a little customer service and you're golden! You've got great products, just start looking after your customers too.
Thanks to Thato who was also flabbergasted at what was happening the issue got sorted, thanks Thato I really appreciated the help. Why did it have to escalate though? Just a little customer service and you're golden! You've got great products, just start looking after your customers too.
's update25 Feb 2025, 17:57
Reviewer Update
Hi Rain,
Thanks to Thato who was also flabbergasted at what was happening the issue got sorted, thanks Thato I really appreciated the help. Why did it have to escalate though? Just a little customer service and you're golden! You've got great products, just start looking after your customers too.
Thanks to Thato who was also flabbergasted at what was happening the issue got sorted, thanks Thato I really appreciated the help. Why did it have to escalate though? Just a little customer service and you're golden! You've got great products, just start looking after your customers too.