SH
Sarah H

1 reviews | Active since Apr 2024

22 Apr 2024, 09:21

Zero Support from Rain!!!!!!!!!!!!!!!!!!!

Rain has zero support once they cut you off!!!! My payment date was originally loaded for the 26th of the month, then suddenly Rain starts debiting on the 25th when my salary is not in yet, They dont hesitate to cut your services. I then moved the payment date to the 1st of the month to avoid this issue. Then on the 20th my services have been cut off, i have been requesting support for someone at rain to contact me, No contact, you cant contact the call center either as you get told that you have an amount outstanding then get cut off. If my last payment was on the 26th of March, surely i have paid for services up until the 26th April? Yet i am cut off , so Rain is *****ing 6 days from me!!!! . They are quick to contact potential new customers, to get new sales, while they are loosing existing customers due to their mistakes and lack of support. Since i have been cut off 6 days before the payment is actually due, i am cancelling Rain services and they can contact me to collect their router.

0
Replies (3)
Rain
Rain's reply22 Apr 2024, 09:29
Official
Hi Sarah Herbst. 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain. 

SH
Sarah H's update22 Apr 2024, 09:50
Reviewer Update
Rain That response was quick, why can you not respond to my support tickets that i have been sending since saturday? Why was i not informed of this when i requested the change of payment date, you didnt even give me a chance, i just got cut off!!!!! Maybe get someone to call me to sort this issue out.
SH
Sarah H's update02 May 2024, 19:04
Reviewer Update
Once again Rain never fails to disappoint paying customers!!!! Payment date was moved to the 25th and payment was made as arranged. However from the 30th i have received payment reminders and sent support requests, no support also cannot phone to query. Today the 2nd of May my wifi has been cut off.
Seems like the only way to contact Rain is to report on Hello Peter. The issue is that you can send support queries till you are blue in the face, Rain will not contact you.