SP
Stefo P
1 reviews | Active since Apr 2017
21 Feb 2024, 21:21
Zero support from Rain
Rain has been down since Sunday in the Sandringham Johannesburg area no signal, have reported it on the app three times zero feed back from Rain, I have called support twice and the support agent reads a script from a computer and asking me to restart the router, you tell them there is no reception the routers red light is on the signal light is off and they insist to connect a device on the WiFi and test if there is internet connection, I have tried the router in another area it works.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
22 Feb 2024, 08:05Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Best regards,
Rain's reply22 Feb 2024, 08:05
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Best regards,
Rain's replyOfficial
23 Feb 2024, 12:15Hi Stefo,
Thank you for reaching out.
We are sorry to hear that you are having trouble with your connection. Please kindly note that the regular serving towers are currently down, our engineers are aware of the issue and are working on resolving the matter. Unfortunately, there is no ETR (Estimated Time of Resolution). Once the towers are back up and running, your device will reconnect. We will adjust your billing for the downtime, days where daily usage reaches the minimum threshold of below 1gig a day.
Regards,
rain.
Thank you for reaching out.
We are sorry to hear that you are having trouble with your connection. Please kindly note that the regular serving towers are currently down, our engineers are aware of the issue and are working on resolving the matter. Unfortunately, there is no ETR (Estimated Time of Resolution). Once the towers are back up and running, your device will reconnect. We will adjust your billing for the downtime, days where daily usage reaches the minimum threshold of below 1gig a day.
Regards,
rain.
Best regards,
Rain's reply23 Feb 2024, 12:15
Official
Hi Stefo,
Thank you for reaching out.
We are sorry to hear that you are having trouble with your connection. Please kindly note that the regular serving towers are currently down, our engineers are aware of the issue and are working on resolving the matter. Unfortunately, there is no ETR (Estimated Time of Resolution). Once the towers are back up and running, your device will reconnect. We will adjust your billing for the downtime, days where daily usage reaches the minimum threshold of below 1gig a day.
Regards,
rain.
Thank you for reaching out.
We are sorry to hear that you are having trouble with your connection. Please kindly note that the regular serving towers are currently down, our engineers are aware of the issue and are working on resolving the matter. Unfortunately, there is no ETR (Estimated Time of Resolution). Once the towers are back up and running, your device will reconnect. We will adjust your billing for the downtime, days where daily usage reaches the minimum threshold of below 1gig a day.
Regards,
rain.
Best regards,