Zero support - Do not use Rain

I've been a client of rain for over a month. My first month was fine, at the start I had some connectivity issues and logged a query, but not too long after that my connection was back up and running, thus I thought nothing of the fact that they never responded. 3 weeks later however I started having connectivity issues to the point where I cannot connect we are now on the 2nd week with zero connection and being utterly unable to use the network. i've been in communication with Desmond and Wendy, who have not been helpful at all. All they have told me to do is move my router around (i have) and reboot my device (I have, multiple times). they do not seem to understand that it is not my device but their network as after midnight I seem to have my old connection back and am able to use their service, which is not helpful considering I'd like to sleep during the evening as normal people do. yet despite me having a connection at night my device seems to be the issue? Makes no sense. I've been told to reboot and move my device around so many times now, that if they if tell me to that one more time i'll simply cancel. I've now resorted to buying adhoc bundles from another ISP as I work from home and need internet during the day. Once i cancel i'll simply cancel my card as I noticed they do their transactions as if you're swiping (not reversible) and not via debit orders (which are reversible). it's now no longer a case of if i'll cancel but when. Zero connection, zero competent staff and zero customer support. That is what rain stands for. I do not expect anyone to get back to me with any meaningful assistance considering the lack of know how these customer support agents have show thus far.