AG
Arthur G
1 reviews | Active since Jan 2012
30 Jul 2024, 12:16
Zero support
Rain is very good at sending unnecessary messages advising of how much data a user has and trying to sell more. And also acknowledging support tickets. But actually responding to a ticket? Not so much. In fact, no response. I have tried three times now, over many weeks, using the Rain app.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
30 Jul 2024, 12:28Hi Arthur,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply30 Jul 2024, 12:28
Official
Hi Arthur,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
AG
Arthur G's updateReviewer Update
30 Jul 2024, 15:13Sad that I had to resort to a public forum to get a response to two support requests, one a full week ago and the first attempt more than a week before that.
I had been asking to swop my router that had been problematic for over a year. From the call I received because of my post here, I understand that the problems are known,so I may swop my router for a later model. But not the latest prominently advertised model that new subscribers get. Even though I am paying the same subscription amount. Seems attracting new subscribers is more important than supporting a loyal subscriber who was an early adopter of "Rain One".
I had been asking to swop my router that had been problematic for over a year. From the call I received because of my post here, I understand that the problems are known,so I may swop my router for a later model. But not the latest prominently advertised model that new subscribers get. Even though I am paying the same subscription amount. Seems attracting new subscribers is more important than supporting a loyal subscriber who was an early adopter of "Rain One".
AG
Arthur G's update30 Jul 2024, 15:13
Reviewer Update
Sad that I had to resort to a public forum to get a response to two support requests, one a full week ago and the first attempt more than a week before that.
I had been asking to swop my router that had been problematic for over a year. From the call I received because of my post here, I understand that the problems are known,so I may swop my router for a later model. But not the latest prominently advertised model that new subscribers get. Even though I am paying the same subscription amount. Seems attracting new subscribers is more important than supporting a loyal subscriber who was an early adopter of "Rain One".
I had been asking to swop my router that had been problematic for over a year. From the call I received because of my post here, I understand that the problems are known,so I may swop my router for a later model. But not the latest prominently advertised model that new subscribers get. Even though I am paying the same subscription amount. Seems attracting new subscribers is more important than supporting a loyal subscriber who was an early adopter of "Rain One".