NN
Nomsa N
1 reviews | Active since Jul 2025
11 Jun 2026, 17:13
Zero Service from Rain
For the passed few days I've been having trouble with my router and I tried fixing it myself instead of rushing to hello Peter. However, I'm more frustrated that if I had just vented to begin with - they're chatbot is not the solution as the very link it gives you to sort out your problem isn't working - you need data to fix your own data issues. Now I must buy data to go online for a service I have already paid for -now I'm said to be online but can't access the password because the router name has changed or some such, and the old password doesn't work - I requested a new router but I haven't received any communication. It's almost the weekend and I'm going into it with children who need to catch up on school work they couldn't complete because of the router not working. Rain is really becoming the pits and I'm not sure what I'm paying for anymore
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
11 Jun 2026, 19:04Hi Nomsa,
Thank you for bringing your complaint to our attention.
We're sorry you've been experiencing a poor connection.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry you've been experiencing a poor connection.
We will be in touch to further assist.
Regards,
rain.
Rain's reply11 Jun 2026, 19:04
Official
Hi Nomsa,
Thank you for bringing your complaint to our attention.
We're sorry you've been experiencing a poor connection.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry you've been experiencing a poor connection.
We will be in touch to further assist.
Regards,
rain.
NN
Nomsa N's updateReviewer Update
16 Jun 2026, 08:50But this isn't what I asked for...I can see the connection is there the problem is:
- the naming convention of the router somehow has changed from what it used to be and the current password doesn't work on this new naming convention of the router
- the option to reset the password doesn't work on my device so I can't use it hence the request to change the router!
So if I could get help to either get the password without wasting more money buying daily bundles of data that would be a great help.
- the naming convention of the router somehow has changed from what it used to be and the current password doesn't work on this new naming convention of the router
- the option to reset the password doesn't work on my device so I can't use it hence the request to change the router!
So if I could get help to either get the password without wasting more money buying daily bundles of data that would be a great help.
NN
Nomsa N's update16 Jun 2026, 08:50
Reviewer Update
But this isn't what I asked for...I can see the connection is there the problem is:
- the naming convention of the router somehow has changed from what it used to be and the current password doesn't work on this new naming convention of the router
- the option to reset the password doesn't work on my device so I can't use it hence the request to change the router!
So if I could get help to either get the password without wasting more money buying daily bundles of data that would be a great help.
- the naming convention of the router somehow has changed from what it used to be and the current password doesn't work on this new naming convention of the router
- the option to reset the password doesn't work on my device so I can't use it hence the request to change the router!
So if I could get help to either get the password without wasting more money buying daily bundles of data that would be a great help.
NN
Nomsa N's updateReviewer Update
16 Jun 2026, 10:04Can you do me a favour, rather telling me things that I've tried, that you also don't know how to assist me with, and instead of admitting that you can't help, you still give me non solutions. Please rather give me steps to cancel my subscription because it can't be 5 days later you still don't understand my query, don't send someone out, not give me a courtesy call and still think that what you are giving is a solid solution! Please take this as confirmation of cancellation from today onwards. Please send me outstanding balance to be paid so we can just call it quits permanently
NN
Nomsa N's update16 Jun 2026, 10:04
Reviewer Update
Can you do me a favour, rather telling me things that I've tried, that you also don't know how to assist me with, and instead of admitting that you can't help, you still give me non solutions. Please rather give me steps to cancel my subscription because it can't be 5 days later you still don't understand my query, don't send someone out, not give me a courtesy call and still think that what you are giving is a solid solution! Please take this as confirmation of cancellation from today onwards. Please send me outstanding balance to be paid so we can just call it quits permanently
Rain's replyOfficial
16 Jun 2026, 10:18Hi Nomsa,
We have tried to call you. However, we could not reach you.
Kindly send us an alternative number privately.
Regards,
rain.
We have tried to call you. However, we could not reach you.
Kindly send us an alternative number privately.
Regards,
rain.
Rain's reply16 Jun 2026, 10:18
Official
Hi Nomsa,
We have tried to call you. However, we could not reach you.
Kindly send us an alternative number privately.
Regards,
rain.
We have tried to call you. However, we could not reach you.
Kindly send us an alternative number privately.
Regards,
rain.
NN
Nomsa N's updateReviewer Update
16 Jun 2026, 10:29You couldn't get a hold of me because I hung up the call. The chance to talk has passed unfortunately and all I would appreciate is less wastage of time and processing of my cancellation would be appreciated, thanksđź‘Ť
NN
Nomsa N's update16 Jun 2026, 10:29
Reviewer Update
You couldn't get a hold of me because I hung up the call. The chance to talk has passed unfortunately and all I would appreciate is less wastage of time and processing of my cancellation would be appreciated, thanksđź‘Ť
NN
Nomsa N's updateReviewer Update
16 Jun 2026, 11:04Retentions department please. They can call tomorrow
NN
Nomsa N's update16 Jun 2026, 11:04
Reviewer Update
Retentions department please. They can call tomorrow
NN
Nomsa N's updateReviewer Update
17 Jun 2026, 18:52Still no call was received today from them...another day without data solution or cancellation
NN
Nomsa N's update17 Jun 2026, 18:52
Reviewer Update
Still no call was received today from them...another day without data solution or cancellation
NN
Nomsa N's updateReviewer Update
18 Jun 2026, 16:29 I was promised by Daniel that if I went in-store, I would get an exchange. Instead, after driving all the way to Paulshof, I was told by Neo that the process is actually as follows:
- Bring old device
- Cancel old subscription (since you no longer stock the device I am using)
- Buy a new subscription at R675 per month
- Provide ID and proof of address
NN
Nomsa N's update18 Jun 2026, 16:29
Reviewer Update
I was promised by Daniel that if I went in-store, I would get an exchange. Instead, after driving all the way to Paulshof, I was told by Neo that the process is actually as follows:
- Bring old device
- Cancel old subscription (since you no longer stock the device I am using)
- Buy a new subscription at R675 per month
- Provide ID and proof of address