Zero router functionality.

Good afternoon. Seeing as this is the only platform that I get a reply from rain, I am back. I would like to know why my rain simcard is working wothout any issues, but if I am connected to my router I am unable to use the internet. All settings shows I am connected to the internet with fantastic signal, but I cannot open any websites/audio or videos. Unfortunately I have been through this before, and I know you will ask me to move said router around and ensure it is facing in a certain direction etc etc- please stop blaming your poor service delivery on the customer with this line: my router has been standing in the same windowsill for the last few months, and apart from every month at just about the same time, having the same issue as described above, I have no other trouble with it. Please indicate wich option below you will be blaming the poor service delivery on this time: the cellphone tower we are connected to is undergoing maintenance, the cellphone tower we usually connect to is down and we are now connected to a tower further away causing slow or no internet connection, user error as the router is not facing the direction you want it to face (if you choose this optiin, it will just prove your own incompetence as my router hasnt been moved in the past 6 months from where it is currently standing).

The only reason I am posting this on helli peter, is that despite many months of me complaining of rain being unreachanle via help line, tickets on the app being ignored, social media posts and DM's, this is the only reliable way of me being able to reach and get a reaction of any sort from rain.