MF
Mahlodi F
1 reviews | Active since May 2022
04 May 2022, 21:43
Zero customer service
Extremely disappointed on Rain, my router stopped working on the 13th April and I logged my 1st incident same day as we work from home, we need the internet. I called Rain again for follow up on the 28th April and till today I haven't received a call or any form of communication from Rain. The least you can do is to communicate. This is costing me as I kept having hope to hear from you but nothing.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
05 May 2022, 08:00Hi Mahlodi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply05 May 2022, 08:00
Official
Hi Mahlodi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
MF
Mahlodi F's updateReviewer Update
17 May 2022, 07:26This is extreme lies, there is no such a thing the tower being town. My problem was never connection but the router itself not switching on. It's about 2 months being billed for a service that I don't have. Worse part since I logged my 1st call on the 13 April till today, I have never received even a single call from Rain. I ended up resulting to Hello Peter thinking I will get sorted, but till today. Rain It's a ****.
MF
Mahlodi F's update17 May 2022, 07:26
Reviewer Update
This is extreme lies, there is no such a thing the tower being town. My problem was never connection but the router itself not switching on. It's about 2 months being billed for a service that I don't have. Worse part since I logged my 1st call on the 13 April till today, I have never received even a single call from Rain. I ended up resulting to Hello Peter thinking I will get sorted, but till today. Rain It's a ****.