Zero customer service - billed for 5 months with tower down

I have been a customer for over 2 years, but this evidently counts nothing to Rain. In late March 2022, the local tower went down and we didn't have 4G for over 2 weeks. After many calls, I was assured that the tower would be fixed. I was billed the full R479 even though connection was around 10% effective. This continued for months, and I called every couple of weeks, and was continually promised the same, without resolution. Every agent said that they could see that I had no reception, and could see the long history of calls, and could see that the matter was unresolved, but strung me along. After 4 months of almost no internet, having to buy data from other SP's, and Rain still taking their money for no service, I requested a credit for the April, May, June, July and August with little to no reception. I was given empty promise after empty promise from so called managers that it would be corrected by the billing department, and received no feedback. And then when cancelling, they charged me for August just because they can.

Rain, customers should be your best form of PR, but I will never recommend you to anyone, and will make it my mission to share my very bitter experience with as many friends, family and neighbours as possible. Farewell and good riddance!