Zero customer care

Rain has zero customer care. I ordered a 4G SIMCARD and it did not connect to the network, I sent countless emails to "Support" asking for help but there was no response. I ended up cancelling the simcard because I thought that the problem was with simcard but it said that I was going to pay for that sim even though I had cancelled it. I ordered a new one hoping it would work but it's the same thing. The simcard is not connecting to the internet, now I'm going to pay for 2 simcards. Their call center is suspended due to Covid19 but the sales are continuing. They are not contactable and they don't respond emails yet they debit at the end of the month.