Zero access despite having paid more than R1000

I had a 4g SIM for years. Except for loadshedding times, I had no complaints. Then you sent me an SMS that 5g was available in my area. Yah. I use the app and upgrade. Yah again. 3 days later you deliver a big bulky router and a new 5g SIM. Yah. Put the 5g SIM into my 5g phone and guess what IT DOESN'T WORK. Nowhere in the documentation, marketing, FB website does it say that the 5g SIM won't work in anything but your router. Within hours I contacted the help desk and told them to uplift the router and 5g card. I would continue with the 4g card which at this stage is still active. She then cancels the 4g card as well as the 5g card. She tells me I have to give a months notice. I haven't even used so much as a meg of data but I must pay R529 for something I don't have I have now paid twice once for 4g and again for 5g and have no access at all. So more than a R1000 later and i have ZERO internet and ZERO resolution.

Come fetch your useless router and 5g SIM and give me back my 4g SIM.

THIS IS **************** AND FALSE ADVERTISING!