lL
ljmoh L
1 reviews | Active since Feb 2017
27 Oct 2023, 06:07
you've billed me for 3 months but you normally cut off in first month
Ive been handed over for 1465 to Estonberry Attorney's by Rain. How did I get to 1465 on my bill to begin with when Rain is known to cut us off if we miss 1 month. You continued to bill me when I decided to not pay for one month but it was not used I did not use the service and to a point where it accumulated charges of 1465. I was on the 499 plan, how do I owe 1465??? If I was told I owe 499 then sense would be made but how did you keep billing me. Iv requested to be contacted but nothing. Its been over a year and now you want to hand me over for your billing error.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
27 Oct 2023, 08:46Hi Linda M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply27 Oct 2023, 08:46
Official
Hi Linda M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
lL
ljmoh L's updateReviewer Update
12 Nov 2023, 19:40Now explain to me how did I pass February 2022 without payment and be charge in June an July??? I wasn't using the router and you were still billing. That bill in itself makes no sense
What happened between March 2022 to May 2022 if you cancelled my service? How did you reactivate my service without payment in February
Does that make sense to you? The error is on your end and I can the february amount of 499 but I did not use this route since my last failure to pay.
What happened between March 2022 to May 2022 if you cancelled my service? How did you reactivate my service without payment in February
Does that make sense to you? The error is on your end and I can the february amount of 499 but I did not use this route since my last failure to pay.
lL
ljmoh L's update12 Nov 2023, 19:40
Reviewer Update
Now explain to me how did I pass February 2022 without payment and be charge in June an July??? I wasn't using the router and you were still billing. That bill in itself makes no sense
What happened between March 2022 to May 2022 if you cancelled my service? How did you reactivate my service without payment in February
Does that make sense to you? The error is on your end and I can the february amount of 499 but I did not use this route since my last failure to pay.
What happened between March 2022 to May 2022 if you cancelled my service? How did you reactivate my service without payment in February
Does that make sense to you? The error is on your end and I can the february amount of 499 but I did not use this route since my last failure to pay.
lL
ljmoh L's updateReviewer Update
12 Nov 2023, 19:42I am liable for the 499 if I chose to reactivate but this imaginary bill of yours for June and July is not mine.
lL
ljmoh L's update12 Nov 2023, 19:42
Reviewer Update
I am liable for the 499 if I chose to reactivate but this imaginary bill of yours for June and July is not mine.
lL
ljmoh L's updateReviewer Update
15 Nov 2023, 17:48Rains response[Hi Linda
Please note that we are unable to cancel an account that has an outstanding amount
we also need to bring to your attention that your billing is postpaid meaning you are paying for the previous month's services We do see in February you had an intermittent connection as a result of non-payment
Please log on to your rain app and have a look at the 3 outstanding invoices in question you will find that each invoice has data usage on it and this makes you liable for the outstanding amount
Thank you
Rain ]
The last I paid was in Jan2021
I was not using it from Feb so I owe you 499
how did you continue billing in JUNE AND JULY and miss usage in March-May, when I stopped paying in February
You’re not answering the question
Please note that we are unable to cancel an account that has an outstanding amount
we also need to bring to your attention that your billing is postpaid meaning you are paying for the previous month's services We do see in February you had an intermittent connection as a result of non-payment
Please log on to your rain app and have a look at the 3 outstanding invoices in question you will find that each invoice has data usage on it and this makes you liable for the outstanding amount
Thank you
Rain ]
The last I paid was in Jan2021
I was not using it from Feb so I owe you 499
how did you continue billing in JUNE AND JULY and miss usage in March-May, when I stopped paying in February
You’re not answering the question
lL
ljmoh L's update15 Nov 2023, 17:48
Reviewer Update
Rains response[Hi Linda
Please note that we are unable to cancel an account that has an outstanding amount
we also need to bring to your attention that your billing is postpaid meaning you are paying for the previous month's services We do see in February you had an intermittent connection as a result of non-payment
Please log on to your rain app and have a look at the 3 outstanding invoices in question you will find that each invoice has data usage on it and this makes you liable for the outstanding amount
Thank you
Rain ]
The last I paid was in Jan2021
I was not using it from Feb so I owe you 499
how did you continue billing in JUNE AND JULY and miss usage in March-May, when I stopped paying in February
You’re not answering the question
Please note that we are unable to cancel an account that has an outstanding amount
we also need to bring to your attention that your billing is postpaid meaning you are paying for the previous month's services We do see in February you had an intermittent connection as a result of non-payment
Please log on to your rain app and have a look at the 3 outstanding invoices in question you will find that each invoice has data usage on it and this makes you liable for the outstanding amount
Thank you
Rain ]
The last I paid was in Jan2021
I was not using it from Feb so I owe you 499
how did you continue billing in JUNE AND JULY and miss usage in March-May, when I stopped paying in February
You’re not answering the question
lL
ljmoh L's updateReviewer Update
15 Nov 2023, 17:49Rains response[Hi Linda
Please note that we are unable to cancel an account that has an outstanding amount
we also need to bring to your attention that your billing is postpaid meaning you are paying for the previous month's services We do see in February you had an intermittent connection as a result of non-payment
Please log on to your rain app and have a look at the 3 outstanding invoices in question you will find that each invoice has data usage on it and this makes you liable for the outstanding amount
Thank you
Rain ]
The last I paid was in Jan2021
I was not using it from Feb so I owe you 499
how did you continue billing in JUNE AND JULY and miss usage in March-May, when I stopped paying in February
You’re not answering the question
Please note that we are unable to cancel an account that has an outstanding amount
we also need to bring to your attention that your billing is postpaid meaning you are paying for the previous month's services We do see in February you had an intermittent connection as a result of non-payment
Please log on to your rain app and have a look at the 3 outstanding invoices in question you will find that each invoice has data usage on it and this makes you liable for the outstanding amount
Thank you
Rain ]
The last I paid was in Jan2021
I was not using it from Feb so I owe you 499
how did you continue billing in JUNE AND JULY and miss usage in March-May, when I stopped paying in February
You’re not answering the question
lL
ljmoh L's update15 Nov 2023, 17:49
Reviewer Update
Rains response[Hi Linda
Please note that we are unable to cancel an account that has an outstanding amount
we also need to bring to your attention that your billing is postpaid meaning you are paying for the previous month's services We do see in February you had an intermittent connection as a result of non-payment
Please log on to your rain app and have a look at the 3 outstanding invoices in question you will find that each invoice has data usage on it and this makes you liable for the outstanding amount
Thank you
Rain ]
The last I paid was in Jan2021
I was not using it from Feb so I owe you 499
how did you continue billing in JUNE AND JULY and miss usage in March-May, when I stopped paying in February
You’re not answering the question
Please note that we are unable to cancel an account that has an outstanding amount
we also need to bring to your attention that your billing is postpaid meaning you are paying for the previous month's services We do see in February you had an intermittent connection as a result of non-payment
Please log on to your rain app and have a look at the 3 outstanding invoices in question you will find that each invoice has data usage on it and this makes you liable for the outstanding amount
Thank you
Rain ]
The last I paid was in Jan2021
I was not using it from Feb so I owe you 499
how did you continue billing in JUNE AND JULY and miss usage in March-May, when I stopped paying in February
You’re not answering the question