1 reviews | Active since Sept 2020
You're overcharging me and have cut off my Internet.
I got Internet and it was going great. But the sim wouldn't work in my phone. So I got a second sim to do a switch over. The second sim did not work so I cancelled the second sim.
Now rain wants to charge me for both sims even though I didn't use the second sim.
Now there is no way of contacting them because they are still hiding from the plandemic and are not working.
They send me an email stating "This is a friendly reminder that your rain account is in arrears. Please settle your account by tomorrow (16 September) to avoid being disconnected.
You can pay now by signing into your account here and selecting "Pay Now"."
So. According to your email to me I have until 16 September to pay. But you decided to cut off my Internet. Now you are interrupting my work!
Arrange a debit of R479 or fix the website portal. I will not pay for something I did not use.
Fix this Rain. Stop hiding. Start working.
And answer your phones, emails, or facebook!
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
