TG
Tracey G
1 reviews | Active since Apr 2013
19 Aug 2026, 19:18
***** your money and don't give service
I have been without internet and after logging a complaint on here these people sent an auto reply and then claimed they resolved my issue. Yet I've been calling their call centre thats not even in south africa and they can't help me. Their advanced team where supposed to call me but I haven't heard from them. Its best to report them to the ombudsman.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
19 Aug 2026, 19:23Hi Tracey,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
rain.
Rain's reply19 Aug 2026, 19:23
Official
Hi Tracey,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
rain.
TG
Tracey G's updateReviewer Update
19 Aug 2026, 19:37Dont lie. I answered my phone and you hung up.
TG
Tracey G's update19 Aug 2026, 19:37
Reviewer Update
Dont lie. I answered my phone and you hung up.
TG
Tracey G's updateReviewer Update
20 Aug 2026, 18:51I've sent the information and the internet is still not fixed. We haven't received a call from you today at 16:00
TG
Tracey G's update20 Aug 2026, 18:51
Reviewer Update
I've sent the information and the internet is still not fixed. We haven't received a call from you today at 16:00
TG
Tracey G's updateReviewer Update
23 Aug 2026, 16:53We received the new device and loads of help from Ghiyaath he was the first person to try and help. He even got the new router sent on the same day. But this did not resolve the issues. I spoke to your support again today and the lady was as useless and the other American agents knowing she was Phillipino they are not support agents they are client service cause they are unable to assist. I told you people what I am going to do. You are *****ing my money this is why the ombudsman was put in place for companies like yours that rob us and try to get away with it.
TG
Tracey G's update23 Aug 2026, 16:53
Reviewer Update
We received the new device and loads of help from Ghiyaath he was the first person to try and help. He even got the new router sent on the same day. But this did not resolve the issues. I spoke to your support again today and the lady was as useless and the other American agents knowing she was Phillipino they are not support agents they are client service cause they are unable to assist. I told you people what I am going to do. You are *****ing my money this is why the ombudsman was put in place for companies like yours that rob us and try to get away with it.