MM
Morena M
1 reviews | Active since Oct 2021
15 Dec 2021, 17:42
Your app is useless for making updates.
Just restore my service. You have horrible client services but unfortunately for me, you are provider I get coverage from. I sent you proof of payment twice! TWICE! What is wrong with you people?
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Replies (1)MM
Morena M's updateReviewer Update
15 Dec 2021, 19:23So I have now dealt with 2 consultants and 1 manager from rain.
Here is my issue. The self help app allows you to make debit date changes from a certain date to another date. Example 25 to 1st in my case.
The app clearly states the changes are immediate!
Now Rain, according to their manager, Mathapelo I did not get her last name, invoices on the last day of every month.
Sharp, after changing my debit order date from the 25th to the 1st of every month, I still get debited on the 25th!
5 days later, Rain is knocking on my account again. I figure it must be a mistake, i send proof I paid already in November.
Firstly, if making payment changes results in me having to pay a premium twice in 5 days, I'm not going to make it the change. But of course Rain neglects to tell you this and make you seem like fool for even questioning it.
Secondly, I had similar incident happen in October and all I had to do to resolve my issue was send proof of payment. I asked, why are services different depending on who you talk to?
Guys, I hate inconveniences and because of this, if my issue is not resolved, I am taking my business elsewhere.
Here is my issue. The self help app allows you to make debit date changes from a certain date to another date. Example 25 to 1st in my case.
The app clearly states the changes are immediate!
Now Rain, according to their manager, Mathapelo I did not get her last name, invoices on the last day of every month.
Sharp, after changing my debit order date from the 25th to the 1st of every month, I still get debited on the 25th!
5 days later, Rain is knocking on my account again. I figure it must be a mistake, i send proof I paid already in November.
Firstly, if making payment changes results in me having to pay a premium twice in 5 days, I'm not going to make it the change. But of course Rain neglects to tell you this and make you seem like fool for even questioning it.
Secondly, I had similar incident happen in October and all I had to do to resolve my issue was send proof of payment. I asked, why are services different depending on who you talk to?
Guys, I hate inconveniences and because of this, if my issue is not resolved, I am taking my business elsewhere.
MM
Morena M's update15 Dec 2021, 19:23
Reviewer Update
So I have now dealt with 2 consultants and 1 manager from rain.
Here is my issue. The self help app allows you to make debit date changes from a certain date to another date. Example 25 to 1st in my case.
The app clearly states the changes are immediate!
Now Rain, according to their manager, Mathapelo I did not get her last name, invoices on the last day of every month.
Sharp, after changing my debit order date from the 25th to the 1st of every month, I still get debited on the 25th!
5 days later, Rain is knocking on my account again. I figure it must be a mistake, i send proof I paid already in November.
Firstly, if making payment changes results in me having to pay a premium twice in 5 days, I'm not going to make it the change. But of course Rain neglects to tell you this and make you seem like fool for even questioning it.
Secondly, I had similar incident happen in October and all I had to do to resolve my issue was send proof of payment. I asked, why are services different depending on who you talk to?
Guys, I hate inconveniences and because of this, if my issue is not resolved, I am taking my business elsewhere.
Here is my issue. The self help app allows you to make debit date changes from a certain date to another date. Example 25 to 1st in my case.
The app clearly states the changes are immediate!
Now Rain, according to their manager, Mathapelo I did not get her last name, invoices on the last day of every month.
Sharp, after changing my debit order date from the 25th to the 1st of every month, I still get debited on the 25th!
5 days later, Rain is knocking on my account again. I figure it must be a mistake, i send proof I paid already in November.
Firstly, if making payment changes results in me having to pay a premium twice in 5 days, I'm not going to make it the change. But of course Rain neglects to tell you this and make you seem like fool for even questioning it.
Secondly, I had similar incident happen in October and all I had to do to resolve my issue was send proof of payment. I asked, why are services different depending on who you talk to?
Guys, I hate inconveniences and because of this, if my issue is not resolved, I am taking my business elsewhere.