You should be ashamed of yourselves, Rain.

At the end of May - I was charged for R825 for the Premium 5G - when I had cancelled it on the 30th May 2025. Requested that the R825 + the R30 which was charged for the increase (1 month earlier than notified by email) be paid back into my bank account.

I have followed up on the query several times with no response. Eventually Rain phoned me on Sat. 12th July @ 13h45 and advised that the refund would take 7 to 10 days.

It is now 13 working days (excluding weekends) and no monies have been paid into my account and Rain still owes me R855

Rain also phoned 2 days ago but the line was not working. Instead of phoning me back, they emailed and requested that I phone them. I did phone them back and once again was told someone from accounts / billing would phone (I am still waiting).

Rain accounts / billing department has made no effort to resolve this refund of R855. Say for example 100 000 customers (being very conservative) x R30 overcharged (by one month earlier) = R3,000,000 in their bank account.

You should be ashamed of yourselves, Rain.