You really dont respect us...

Absolutely no one knows anything. Called between Dec and last week and until then, got over 5 different answers on what to do just to replace a router. My matter was escalated to team leaders upon team leaders and only *** was able to assist me in getting a router and I had to come to your office to collect it mind you. All your managers they are just terrible. Stop with "snowflake" it just makes us more angry as customers. In fact you just don't respect us as a company. Have been trying now to activate my router, guess what your call centre is not available and I still don't have internet. The sales team though answer their phones very fast but then have to transfer us to your support staff who don't answer phones...

And then there is some manager guy called Miles who things are always escalated to and no response.

I really have had the worst service from you. And I see you are planning on billing me in full in Feb for Jan. Please do not even think about it.