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Yolanda D
1 reviews | Active since Mar 2015
25 Feb 2023, 06:54
You pay for no Internet
I have had problems with interuptions on internet with Rain since last month 26 Jan. They charge you for a full month whilst you do not even have proper use of the internet. I sent numerous complaints and the issue was not resolved. They kept telling me that there is a problem on the tower. Stay away from Rain as you will pay for nothing. They then promise to have someone call you back for a credit but they do not.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
25 Feb 2023, 08:08Hi Yolanda.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply25 Feb 2023, 08:08
Official
Hi Yolanda.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Yolanda D's updateReviewer Update
27 Feb 2023, 11:52Yes that is correct.
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Yolanda D's update27 Feb 2023, 11:52
Reviewer Update
Yes that is correct.
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Yolanda D's updateReviewer Update
27 Feb 2023, 16:17I have moved the device so many times. I have since cancelled. But feel it is very unfair that a client has to pay for a service that they did not receive. I was told by one of your agents that she will advise them and get someone to phone me back with regards to a credit. No one has since phoned me. I complained numerous times and was told there is maintenance on the tower near my house. Since end Jan we have had this issue. I still feel that one should not pay if unable to use it. I even ended up having to buy data from Vodacom as your service was not working. So I had even further expenses.
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Yolanda D's update27 Feb 2023, 16:17
Reviewer Update
I have moved the device so many times. I have since cancelled. But feel it is very unfair that a client has to pay for a service that they did not receive. I was told by one of your agents that she will advise them and get someone to phone me back with regards to a credit. No one has since phoned me. I complained numerous times and was told there is maintenance on the tower near my house. Since end Jan we have had this issue. I still feel that one should not pay if unable to use it. I even ended up having to buy data from Vodacom as your service was not working. So I had even further expenses.
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Yolanda D's updateReviewer Update
27 Feb 2023, 16:45I have already had a router installed for fibre. From day 1 the signal was very bad and the struggle to get help was a reality. I further to that tried to report my issue via email and received a response that the email no longer works. Whereafter I went to the app and was still unable to get hold of support. There are so many complaints for Rain. I am not willing to pay for a service that I have not received. A month has gone by without proper internet. I want my money refunded for this month. As I could not use my internet. You can not be billing Clients and they can not make use of the service. I can not take a whole days leave to sit at home and have someone come and move the router around. Which I also explained to one of your other staff. I am still of the opinion that you are taking money and not providing a service. It is not ethical.
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Yolanda D's update27 Feb 2023, 16:45
Reviewer Update
I have already had a router installed for fibre. From day 1 the signal was very bad and the struggle to get help was a reality. I further to that tried to report my issue via email and received a response that the email no longer works. Whereafter I went to the app and was still unable to get hold of support. There are so many complaints for Rain. I am not willing to pay for a service that I have not received. A month has gone by without proper internet. I want my money refunded for this month. As I could not use my internet. You can not be billing Clients and they can not make use of the service. I can not take a whole days leave to sit at home and have someone come and move the router around. Which I also explained to one of your other staff. I am still of the opinion that you are taking money and not providing a service. It is not ethical.