PB
Philip B

1 reviews | Active since Mar 2019

25 Apr 2024, 10:50

You have 4 hours

So here we go again. It looks like this is the only way that people would actually do there job. I have phone 57 time since February to try and sort out the billing problem which rain has on my account. I have bank statements and confirmation letters and transaction numbers to proof they have debit my account every month but disconnected my services saying no debit has been made. I have lost income because of this. And I have a pending class action lawsuit pending almost over 1,2 million rand because they can't do there job. If someone is reading this I am giving you 4 hours before I go to court and file this lawsuit. You need to phone me. Cause everytime I phone I will be placed on hold for 3 and a half hours. And nobody comes back to me. I will also go to media 24 with this ***** and also open a case at the ombudsman. You have 4 hours.

0
Replies (3)
Rain
Rain's reply25 Apr 2024, 10:56
Official
Hi Philip De Beer,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
PB
Philip B's update25 Apr 2024, 10:58
Reviewer Update
Yeah you will be in touch. Like I said 4 hours then I will file my lawsuit. And send all the call recordings and emails to media 24 and open an ombudsman case against you guys.
PB
Philip B's update25 Apr 2024, 11:03
Reviewer Update
And not just on emails. I want a phone call. From a manager or something.