You deserve 0 out of 100%

I'm so disappointed in this company I received a very poor service from them, I did a cancelation around April with one of their consultant and the following week I gave them a call just to follow up on the cancelation of which to my surprise the consultant I got that time told me that cancelation was not done, she further said she will do it on my behalf and confirmed with me the pick up address since the router needed to be returned and after that she confirmed that everything it's okay il just await for the courier guy. May 25th another deduction went off my account when I tried calling asking what's going on another consultant said the same story that cancelation is not yet done and was very angry how on earth after speaking with 3 different consultant and they confirmed everything it's done. I then realized that it's their way of ******** people money, it's been three months now and rain is continuing deducting my money without my consent. I want my refund urgently don't want anything to do with this company anymore I don't recommend anyone to use their poor service 😡😡😡I wasted my airtime calling them and stay on the line for 5o minutes without getting help, I spoke to Dikeledi one of their consultant today and still being told that no cancelation was done and will get my refund mxm, called again spoke to Frans who said he did the cancelation Today after 3months of me talking to them imagine. I just want want refund no stories