1 reviews | Active since Apr 2019
You cannot complain about the service, as there is no service.....
On the 13th of January I placed my order for rain, at which i had to pay R499.00 in advance an amount that went off my bank account on the 13th of January 2022. At the end of January i was in credit with -R209.26 for services rendered from the 14th of January 2022 till the 31st of January 2022. Then again at the end of February i had to pay the full amount of amount of R499.00.
So moving along on the 4th of March my internet went down, after 3 days of nobody being able to advise me what is the problem or when it will be fixed, I proceeded to cancel my rain on the 6th of March 2022, and was i informed that i will be refunded from the 4th when it went down. Please go an listen to the calls as your calls are being recorded. Then again at the end of March my account was deducted with a full R499.00 amount, after a hellopeter complaint at the on the 17th of April they came to get the Router and surprise again another deduction at the end of April in the amount of R316.03.
So in total I have paid R2102.77 for a full month and a half service?????
We provide no service but we deduct the money from the clients!!!!!!
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Also when i put a complaint on Hello Peter on the 17th of April, that rooter was not working, please provide me with detailed connection of all the days you said that we were connected.
as well as april the rooter was collected on i think about the 19th of April how was i charged for a full month, and then again for a full month?
i do understand the R289 which i am not disputing, but i was charged an advance payment for March, and it was off for i dont even know how long cause after a week i just gave up.
and as far as April is concern, it was cancelled on the 6th of March, but i was still billed and had to pay for the full of April, as well as May for a rooter i did not even have.
If you say we were connected and made use of that rooter, please sent me a detailed report on that for March, April and May 2022.
Thank you
Also when i put a complaint on Hello Peter on the 17th of April, that rooter was not working, please provide me with detailed connection of all the days you said that we were connected.
as well as april the rooter was collected on i think about the 19th of April how was i charged for a full month, and then again for a full month?
i do understand the R289 which i am not disputing, but i was charged an advance payment for March, and it was off for i dont even know how long cause after a week i just gave up.
and as far as April is concern, it was cancelled on the 6th of March, but i was still billed and had to pay for the full of April, as well as May for a rooter i did not even have.
If you say we were connected and made use of that rooter, please sent me a detailed report on that for March, April and May 2022.
Thank you