FC
FZ C
1 reviews | Active since Oct 2019
10 May 2021, 11:37
yet more problems from rain & amendments & new sim?
Issue after issue. The battles increase for loyal paying clients! After months of interrupted service they now have gone and "amended" my entire account, after assuring me that their towers have been restored, and I am now not losing two days of service each month: Now I log in to try lodge a ticket because the internet is so slow, it's basically non-existant.
And now, I discover the following changes on my account (without my knowledge): >now there my address has been changed (after providing them with documents their staff fail to read as proof of residence) >there has been issued an additional sim on my account. i don't care if there was a limited offer, where is this new sim card then? how does this make sense if i am using the first initial sim card initially and only? this does not make sense. >my package has been changed >there is NO TICKET lodging section (but their office staff previously refuse to assist telephonically unless you lodge this stupid ticket, even while they had no reason to interrupt my service.) >no email communication received to confirm any changes made to my account. After months of issues, I have been promised smooth sailing. Yet there is yet more problems created me. But they have never missed the opportunity to take payment from my account. Tansin please can you fix this new ****. This is Not okay. Today would be fantastic please.
Helpful (0)
Replies (19)0
Replies (19)FC
FZ C's updateReviewer Update
11 May 2021, 10:05please note no phone call came through. sending a client a very long list of instructions and saying "I hope it helps" at the end of the email is wishful thinking.
very careless company this. they want the client to figure out the problem so they can sit back and relax, while the client battles it out!!!
appaling
very careless company this. they want the client to figure out the problem so they can sit back and relax, while the client battles it out!!!
appaling
FC
FZ C's update11 May 2021, 10:05
Reviewer Update
please note no phone call came through. sending a client a very long list of instructions and saying "I hope it helps" at the end of the email is wishful thinking.
very careless company this. they want the client to figure out the problem so they can sit back and relax, while the client battles it out!!!
appaling
very careless company this. they want the client to figure out the problem so they can sit back and relax, while the client battles it out!!!
appaling
FC
FZ C's updateReviewer Update
11 May 2021, 10:06what about my account? why is there INCORRECT info?
yet you harrass me when your staff is illiterate
yet you harrass me when your staff is illiterate
FC
FZ C's update11 May 2021, 10:06
Reviewer Update
what about my account? why is there INCORRECT info?
yet you harrass me when your staff is illiterate
yet you harrass me when your staff is illiterate
FC
FZ C's updateReviewer Update
11 May 2021, 10:09image.png 29.8 KBthis is what their "instructions" lead to
FC
FZ C's update11 May 2021, 10:09
Reviewer Update
image.png 29.8 KBthis is what their "instructions" lead to
FC
FZ C's updateReviewer Update
11 May 2021, 10:09a freakin virus
FC
FZ C's update11 May 2021, 10:09
Reviewer Update
a freakin virus
FC
FZ C's updateReviewer Update
11 May 2021, 10:13" Please try the following on your end and advise if the speeds improve on your 5G router
Login to your routers interface using https://...
Click on WLAN
Select WLAN settings
Change the frequency band from 2.4Ghz to 5Ghz
Save the change
Conduct a speedtest via https://www.speedtest.net/
Alternatively
Login to the router's interface
Enter in the username and password to access the router
• WiFi settings
• Disable 2.4Ghz and "save"
Please note that the change will affect the total distance of the signal when traveling as the 2.4Ghz band gives you better coverage within your vicinity with slower speeds.
While the 5Ghz band gives you better speeds at a shorter distance
Have a lovely day further "
Login to your routers interface using https://...
Click on WLAN
Select WLAN settings
Change the frequency band from 2.4Ghz to 5Ghz
Save the change
Conduct a speedtest via https://www.speedtest.net/
Alternatively
Login to the router's interface
Enter in the username and password to access the router
• WiFi settings
• Disable 2.4Ghz and "save"
Please note that the change will affect the total distance of the signal when traveling as the 2.4Ghz band gives you better coverage within your vicinity with slower speeds.
While the 5Ghz band gives you better speeds at a shorter distance
Have a lovely day further "
FC
FZ C's update11 May 2021, 10:13
Reviewer Update
" Please try the following on your end and advise if the speeds improve on your 5G router
Login to your routers interface using https://...
Click on WLAN
Select WLAN settings
Change the frequency band from 2.4Ghz to 5Ghz
Save the change
Conduct a speedtest via https://www.speedtest.net/
Alternatively
Login to the router's interface
Enter in the username and password to access the router
• WiFi settings
• Disable 2.4Ghz and "save"
Please note that the change will affect the total distance of the signal when traveling as the 2.4Ghz band gives you better coverage within your vicinity with slower speeds.
While the 5Ghz band gives you better speeds at a shorter distance
Have a lovely day further "
Login to your routers interface using https://...
Click on WLAN
Select WLAN settings
Change the frequency band from 2.4Ghz to 5Ghz
Save the change
Conduct a speedtest via https://www.speedtest.net/
Alternatively
Login to the router's interface
Enter in the username and password to access the router
• WiFi settings
• Disable 2.4Ghz and "save"
Please note that the change will affect the total distance of the signal when traveling as the 2.4Ghz band gives you better coverage within your vicinity with slower speeds.
While the 5Ghz band gives you better speeds at a shorter distance
Have a lovely day further "
FC
FZ C's updateReviewer Update
11 May 2021, 10:15i am paying for service, and NOT getting any service delivery or assistance from rain
the problem is urgent, yet they send you instructions to do what you are paying them for, to be passed on to you as the paying customer to fix on your own and battle because they sent me a VIRUS via email
the problem is urgent, yet they send you instructions to do what you are paying them for, to be passed on to you as the paying customer to fix on your own and battle because they sent me a VIRUS via email
FC
FZ C's update11 May 2021, 10:15
Reviewer Update
i am paying for service, and NOT getting any service delivery or assistance from rain
the problem is urgent, yet they send you instructions to do what you are paying them for, to be passed on to you as the paying customer to fix on your own and battle because they sent me a VIRUS via email
the problem is urgent, yet they send you instructions to do what you are paying them for, to be passed on to you as the paying customer to fix on your own and battle because they sent me a VIRUS via email
FC
FZ C's updateReviewer Update
11 May 2021, 10:57thank you. finally got to speak to someone at rain. i appreciate the progress immensely so far.
FC
FZ C's update11 May 2021, 10:57
Reviewer Update
thank you. finally got to speak to someone at rain. i appreciate the progress immensely so far.
FC
FZ C's updateReviewer Update
12 May 2021, 11:45RAIN, why do you pretend this has been resolved?
still waiting for the technician to appear out of thin air
Thurstan promised me he would keep me up to date and have been waiting over 24 hours for "the technician".
still waiting for the technician to appear out of thin air
Thurstan promised me he would keep me up to date and have been waiting over 24 hours for "the technician".
FC
FZ C's update12 May 2021, 11:45
Reviewer Update
RAIN, why do you pretend this has been resolved?
still waiting for the technician to appear out of thin air
Thurstan promised me he would keep me up to date and have been waiting over 24 hours for "the technician".
still waiting for the technician to appear out of thin air
Thurstan promised me he would keep me up to date and have been waiting over 24 hours for "the technician".
FC
FZ C's updateReviewer Update
12 May 2021, 11:45hellooooo
FC
FZ C's update12 May 2021, 11:45
Reviewer Update
hellooooo
FC
FZ C's updateReviewer Update
12 May 2021, 11:47where is the technician that was supposed to be here before 1pm yesterday?
FC
FZ C's update12 May 2021, 11:47
Reviewer Update
where is the technician that was supposed to be here before 1pm yesterday?
FC
FZ C's updateReviewer Update
12 May 2021, 11:56between thurstan and tansin, i don't know who are bigger *****
FC
FZ C's update12 May 2021, 11:56
Reviewer Update
between thurstan and tansin, i don't know who are bigger *****
FC
FZ C's updateReviewer Update
12 May 2021, 12:00"THE NUMBER YOU HAVE DIALED IS NOT AVAILABLE"
RAIN WILL ***** FROM YOU AS MUCH AS POSSIBLE,
WASTE AS MUCH AS POSSIBLE OF YOUR PRECIOUS TIME,
AND SWEEP ALL PROBLEMS UNDER THE RUG,
ALL SO THAT YOU HAVE TO HAVE THE HARDEST LIFE,
WITH THEM IN YOUR LIFE.
RAIN WILL ***** FROM YOU AS MUCH AS POSSIBLE,
WASTE AS MUCH AS POSSIBLE OF YOUR PRECIOUS TIME,
AND SWEEP ALL PROBLEMS UNDER THE RUG,
ALL SO THAT YOU HAVE TO HAVE THE HARDEST LIFE,
WITH THEM IN YOUR LIFE.
FC
FZ C's update12 May 2021, 12:00
Reviewer Update
"THE NUMBER YOU HAVE DIALED IS NOT AVAILABLE"
RAIN WILL ***** FROM YOU AS MUCH AS POSSIBLE,
WASTE AS MUCH AS POSSIBLE OF YOUR PRECIOUS TIME,
AND SWEEP ALL PROBLEMS UNDER THE RUG,
ALL SO THAT YOU HAVE TO HAVE THE HARDEST LIFE,
WITH THEM IN YOUR LIFE.
RAIN WILL ***** FROM YOU AS MUCH AS POSSIBLE,
WASTE AS MUCH AS POSSIBLE OF YOUR PRECIOUS TIME,
AND SWEEP ALL PROBLEMS UNDER THE RUG,
ALL SO THAT YOU HAVE TO HAVE THE HARDEST LIFE,
WITH THEM IN YOUR LIFE.
FC
FZ C's updateReviewer Update
12 May 2021, 12:21i dont care if i have to use my mobile data, but from i am waiting to hear from a few other companies, so by the end of the week, you can kiss my money goodbye
FC
FZ C's update12 May 2021, 12:21
Reviewer Update
i dont care if i have to use my mobile data, but from i am waiting to hear from a few other companies, so by the end of the week, you can kiss my money goodbye
FC
FZ C's updateReviewer Update
17 May 2021, 10:18please note this has NOT been resolved
still paying full price.
technician who came out informed me about some bad software update, and said it needs to face in a certain direction, and then left.
oh and he rocked up 16.10pm on a workday. atfer two weeks of phoning rain, sending emails because the online system only works when it wants.
so here i am week no 3, upload speed 4.14mbps.
he informed me that he was not given a device to install to strenghten my signal as i was promised telephonically by the call centre agents.
and his "settings" fail to work yet again.
urgently need this fixed correctly please rain
still paying full price.
technician who came out informed me about some bad software update, and said it needs to face in a certain direction, and then left.
oh and he rocked up 16.10pm on a workday. atfer two weeks of phoning rain, sending emails because the online system only works when it wants.
so here i am week no 3, upload speed 4.14mbps.
he informed me that he was not given a device to install to strenghten my signal as i was promised telephonically by the call centre agents.
and his "settings" fail to work yet again.
urgently need this fixed correctly please rain
FC
FZ C's update17 May 2021, 10:18
Reviewer Update
please note this has NOT been resolved
still paying full price.
technician who came out informed me about some bad software update, and said it needs to face in a certain direction, and then left.
oh and he rocked up 16.10pm on a workday. atfer two weeks of phoning rain, sending emails because the online system only works when it wants.
so here i am week no 3, upload speed 4.14mbps.
he informed me that he was not given a device to install to strenghten my signal as i was promised telephonically by the call centre agents.
and his "settings" fail to work yet again.
urgently need this fixed correctly please rain
still paying full price.
technician who came out informed me about some bad software update, and said it needs to face in a certain direction, and then left.
oh and he rocked up 16.10pm on a workday. atfer two weeks of phoning rain, sending emails because the online system only works when it wants.
so here i am week no 3, upload speed 4.14mbps.
he informed me that he was not given a device to install to strenghten my signal as i was promised telephonically by the call centre agents.
and his "settings" fail to work yet again.
urgently need this fixed correctly please rain
FC
FZ C's updateReviewer Update
17 May 2021, 10:27week 4, still not fixed.
problems persist
no signal strengthener installed / delivered as promised.
battling to work
rain refuses to care about service delivery
yet they take their full fee, and on time
i want a refund
problems persist
no signal strengthener installed / delivered as promised.
battling to work
rain refuses to care about service delivery
yet they take their full fee, and on time
i want a refund
FC
FZ C's update17 May 2021, 10:27
Reviewer Update
week 4, still not fixed.
problems persist
no signal strengthener installed / delivered as promised.
battling to work
rain refuses to care about service delivery
yet they take their full fee, and on time
i want a refund
problems persist
no signal strengthener installed / delivered as promised.
battling to work
rain refuses to care about service delivery
yet they take their full fee, and on time
i want a refund
FC
FZ C's updateReviewer Update
17 May 2021, 10:28sorry checked my dates, not 3 weeks, 4 weeks
FC
FZ C's update17 May 2021, 10:28
Reviewer Update
sorry checked my dates, not 3 weeks, 4 weeks
FC
FZ C's updateReviewer Update
17 May 2021, 11:44absolutely no one at rain gets back or resolves any of service delivery issues.
upload speed is literally 0.00
email them proof, and they still dont do any work for a full month's pay.
their phone lines are always down,
their support page only allows you to submit 1 ticket , and only at times.
their staff is rude and untrained as though they are reading scripts
they dont care that your job is dependant on internet.
all they care about is their money on the 1st of each month, they charge you
then you still dont get any internet for May 2021, the entire month has been horrific.
the technicians grasp for straws
i want a refund for this entire month rain
the ENTIRE MONTH
UNCAPPED se gat.
this is nullcapped.
restarting does not work.
neither do you apparently
upload speed is literally 0.00
email them proof, and they still dont do any work for a full month's pay.
their phone lines are always down,
their support page only allows you to submit 1 ticket , and only at times.
their staff is rude and untrained as though they are reading scripts
they dont care that your job is dependant on internet.
all they care about is their money on the 1st of each month, they charge you
then you still dont get any internet for May 2021, the entire month has been horrific.
the technicians grasp for straws
i want a refund for this entire month rain
the ENTIRE MONTH
UNCAPPED se gat.
this is nullcapped.
restarting does not work.
neither do you apparently
FC
FZ C's update17 May 2021, 11:44
Reviewer Update
absolutely no one at rain gets back or resolves any of service delivery issues.
upload speed is literally 0.00
email them proof, and they still dont do any work for a full month's pay.
their phone lines are always down,
their support page only allows you to submit 1 ticket , and only at times.
their staff is rude and untrained as though they are reading scripts
they dont care that your job is dependant on internet.
all they care about is their money on the 1st of each month, they charge you
then you still dont get any internet for May 2021, the entire month has been horrific.
the technicians grasp for straws
i want a refund for this entire month rain
the ENTIRE MONTH
UNCAPPED se gat.
this is nullcapped.
restarting does not work.
neither do you apparently
upload speed is literally 0.00
email them proof, and they still dont do any work for a full month's pay.
their phone lines are always down,
their support page only allows you to submit 1 ticket , and only at times.
their staff is rude and untrained as though they are reading scripts
they dont care that your job is dependant on internet.
all they care about is their money on the 1st of each month, they charge you
then you still dont get any internet for May 2021, the entire month has been horrific.
the technicians grasp for straws
i want a refund for this entire month rain
the ENTIRE MONTH
UNCAPPED se gat.
this is nullcapped.
restarting does not work.
neither do you apparently
FC
FZ C's updateReviewer Update
17 May 2021, 11:45image.png 106.75 KB
FC
FZ C's update17 May 2021, 11:45
Reviewer Update
image.png 106.75 KB
FC
FZ C's updateReviewer Update
17 May 2021, 11:50they always say on hello peter dot com that they responded.
yet it is not resolved
yet it is not resolved
FC
FZ C's update17 May 2021, 11:50
Reviewer Update
they always say on hello peter dot com that they responded.
yet it is not resolved
yet it is not resolved