Yes, too good to be true

I am unbelievably disappointed with Rain's customer service. I have been waiting 4 business days for a response from the billing department and I have yet to get a response. The fault has been identified as coming from their side and yet I am still without internet 6 days later. It should be a simple solve but apparently they don't know how to do their job. Absolutely disgusting. And the fact that I am being billed for this garbage service is even worse.