sC
suzan C

1 reviews | Active since Dec 2022

28 Dec 2022, 13:32

YES

.(I moved from one area to another the signal was bad I called Rain they told me someone will call me, I waited no one called me, I called again they told me the signal is bad because the tower is far and there is nothing that they can do, but they still don't want to cancel the service every month is the same story)I cancelled rain after paying them, I received an invoice the next month, when I called I spoke to Thabang first from the complains dept. then he transferred me to an Indian Guy who told me that the reason my account was not cancelled is because my account is owing when I ask him for which month, he was unable to explain he kept on changing months, then he stopped responding and the line was active for an hour. I will not recommend Rain to any one.(BAD BAD SERVICE EVER)

0
Replies (2)
Rain
Rain's reply28 Dec 2022, 13:45
Official
Hi suzan 
 
We're really sorry your rain experience hasn't been as good as you expected.
  
We're going to get on this asap.
  
Thank you,
rain
Rain
Rain's reply28 Dec 2022, 13:49
Official
The sim card is scheduled for cancellation at the end of December. Please note that the current due amount is for November's invoice/services. Your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of that month and are due in the next month on your set payment date