Yeoline Wax can you please respond to my email before closing my case

The customer service is really poor, it’s disgusting. I logged a call and I received an email on how to resolve my issue, I did as per the email only to my disappointment my issues could get resolved I then send an email back to Yeoline Wax and guess what she closed my case and never got back to my email advising that the issue is not resolved. I then try to call them only to find out that they not talking any calls and we must log any issues on support. The very support does not support any of their customers. Can Rain as a service provider advise if their system is conjuncted hence am experiencing connection issues. Yeoline Wax can you please get back to me about my issues. This is my case number ***.