YEOLINE & RAIN STAFF PLAYING THE GAME: they will never email back - no support.

I reveived a CPE 5G device from Rain, for a paid premium subscription value of R999.00/m.

The device was installed at several locations on top of a roof (outside) on a two-storey building and also an adjacent house next door. Both 4G and 5G were tested (for both LAN and WiFi). Being surrounded by no less than 10 Rain sites within a 3 km radius on relatively flat terrain - as confirmed by observation of these sites following a field trip (guided by the available map overlays from Rain's web pages). At the installed locations, both Rain and a Competitor's internet speeds were measured using several devices.

The Competitor achieved download speeds averaging 29.5 Mbps, while Rain achieved download speeds ranging from 0.29 Mbps, 0.29 Mbps, and 0.30 Mbps for 5G coverage, and yet 22.1 Mbps for 4G coverage under the same conditions. This amounts to a shocking 0.30 % and 0.41 % of the 5G speeds stipulated in the adverti*****t, and surely amounts to unfair and irresponsible marketing. My question is, base on this evidence, does Rain really offer 5G as they claim?

Is it then not a reasonable expectation to receive a service better than the 0.30 % to 0.41 % of the claimed 200 Mbps average advertised by Rain, when 4G supplies 74 % of the 30 Mbps advertised by Rain using the exact same device, location and conditions.

After being sent an automated reply by Yeoline who requests your email address, no attempt is made by Rain to assist you at all. If you email ***, you get an automated response asking you to use their automated online assistance. When you submit a query with customer support, you never get answered. All this tells me that Rain is practicing unfair and irresponsible marketing that could amount to ***** (since customers cannot claim back any money or cancel their contracts). I suggest anyone else in my position contact SA Customer Complaints to lodge a formal complaint and consider legal action.