Year-long cancellation and billing issues – additional support needed.

I tried to cancel my Rain subscription last year when I moved to Europe, but received a message on the webpage stating that there was an issue cancelling my legacy subscription. I eventually managed to cancel it on my phone's browser, and luckily I took a screenshot.

However, this did not stop Rain from billing me. Since I don't have a South African bank account, the charges just kept accumulating, which I don't understand. In the past, if a payment failed, they would stop the service, as well as the billing.

I have tried numerous times to contact support. The only option online is to log a ticket, and I have had very little success in receiving a response. When I do get a response, it usually says: 'We attempted to contact you to assist further; however, we were unable to reach you. If you need assistance, kindly let us know your alternate phone number and preferred time to call.'

However, since I do not have a South African phone number, this is not possible. I also asked the bot to add this information to the ticket, but I am unsure if it did so. It also seems that there is no email or online conference support, such as Zoom or Teams.

I would like to resolve this billing issue and close my Rain account.