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Tadiwa T

1 reviews | Active since Jan 2022

31 Jan 2022, 16:04

Xenophobic RAIN

Xenophobic Rain agent. Never expected such sentiments from Rain agent. Reference number ***3. Train your staff to be professional. Also give all the information to your customers don't hide information. I am waiting for my refund. You have lost a potential customer because of poor customer service.

Unhappy customer

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Replies (1)
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Tadiwa T's update02 Feb 2022, 11:01
Reviewer Update
Let's get it right the first time must be the *MOTTO*
Exceptional service from Nteseng Soaratlhe and James Makgetlaneng. Its unfortunate you had to clean up the mess.
I believe if we get a few employees like Nteseng and James the face of Rain will change. James didn't know my issue but from the way he engaged with me , 10/10 Jimmy. He was willing to do business and Nteseng being on top of the matter. Communication 10/10, follow up 10/10, customer service 10/10, Humility 10/10 coordination 10/10..
Thanks guys and keep it up. Take your time to mentor the 2 consultants who helped me the first time.
Well done RAIN