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Skhumbuzo T
1 reviews | Active since May 2020
02 Jul 2020, 10:02
Wrongly billed for 5G
They keep billing me for 5G and it not working they couldn't even fix it after i had communicated with their agents on mails several times. Now i have decided to put the 5G router in box because it not working. So every month they keep adding that 5G billing on my statement where bu it states that it has 0.000GB used, i really do not know why they keep charging me for something that's not in use and they need to rectify this urgently before you even stop my 4G plan which is currently in use.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
02 Jul 2020, 10:21Hi Skhumbuzo,
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply02 Jul 2020, 10:21
Official
Hi Skhumbuzo,
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
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Skhumbuzo T's updateReviewer Update
03 Jul 2020, 06:29I'm really disappointed with your service. I had logged a call via email on the 1st of June because i was trying to avoid it to get to this point. Now my internet have been cut off completely and all i ever askee for was for you guys to remove the 5G billing that never never worked on my statement so i can be able to pay for my 4G that I'm currently using now.
Will i ever be assisted though ?
Will i ever be assisted though ?
ST
Skhumbuzo T's update03 Jul 2020, 06:29
Reviewer Update
I'm really disappointed with your service. I had logged a call via email on the 1st of June because i was trying to avoid it to get to this point. Now my internet have been cut off completely and all i ever askee for was for you guys to remove the 5G billing that never never worked on my statement so i can be able to pay for my 4G that I'm currently using now.
Will i ever be assisted though ?
Will i ever be assisted though ?