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Sicelo E
1 reviews | Active since Sept 2017
15 Nov 2022, 03:42
Wrong package
I bought a rain sim card and they activated it with a wrong package. They promised you log a call to another department to get this fixed. Until today I haven’t received any response from them. I try calling but no pick up
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
15 Nov 2022, 08:33Hi Sicelo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply15 Nov 2022, 08:33
Official
Hi Sicelo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's replyOfficial
15 Nov 2022, 08:42Hi Sicelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply15 Nov 2022, 08:42
Official
Hi Sicelo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
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Sicelo E's updateReviewer Update
17 Nov 2022, 08:40Rain hasn’t resolved this matter, im really disappointed with the customer service and still when I call them, no one picks up the phone
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Sicelo E's update17 Nov 2022, 08:40
Reviewer Update
Rain hasn’t resolved this matter, im really disappointed with the customer service and still when I call them, no one picks up the phone
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Sicelo E's updateReviewer Update
17 Nov 2022, 11:33I’m using iPhone XS Max with Rain sim card and it doesn’t have the option of hotspot… but if I insert another sim, it does show that option.
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Sicelo E's update17 Nov 2022, 11:33
Reviewer Update
I’m using iPhone XS Max with Rain sim card and it doesn’t have the option of hotspot… but if I insert another sim, it does show that option.
Rain's replyOfficial
17 Nov 2022, 12:39Please follow the below steps on your phone
> settings
> mobile data
> Mobile data network
scroll down to personal hotspot
APN - rain
Username - rain
> settings
> mobile data
> Mobile data network
scroll down to personal hotspot
APN - rain
Username - rain
Rain's reply17 Nov 2022, 12:39
Official
Please follow the below steps on your phone
> settings
> mobile data
> Mobile data network
scroll down to personal hotspot
APN - rain
Username - rain
> settings
> mobile data
> Mobile data network
scroll down to personal hotspot
APN - rain
Username - rain
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Sicelo E's updateReviewer Update
17 Nov 2022, 14:10Thank you,
But I get a pop up message that reads as: To enable personal hotspot on this account, contact carrier.
Please advise
But I get a pop up message that reads as: To enable personal hotspot on this account, contact carrier.
Please advise
SE
Sicelo E's update17 Nov 2022, 14:10
Reviewer Update
Thank you,
But I get a pop up message that reads as: To enable personal hotspot on this account, contact carrier.
Please advise
But I get a pop up message that reads as: To enable personal hotspot on this account, contact carrier.
Please advise
SE
Sicelo E's updateReviewer Update
18 Nov 2022, 09:38Good morning,
It still refuses to connect, the message I get now is: can’t connect to this service.
It still refuses to connect, the message I get now is: can’t connect to this service.
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Sicelo E's update18 Nov 2022, 09:38
Reviewer Update
Good morning,
It still refuses to connect, the message I get now is: can’t connect to this service.
It still refuses to connect, the message I get now is: can’t connect to this service.
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Sicelo E's updateReviewer Update
18 Nov 2022, 12:04Okay, thank you for your assistance, I will get back to you once I have checked
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Sicelo E's update18 Nov 2022, 12:04
Reviewer Update
Okay, thank you for your assistance, I will get back to you once I have checked