Wrong info given just to get lead

Item: Rain
Rating: 1
Author: Riaan G

I upgraded from 19-hour offpeak to Rain One package. I was told over the phone my old package will be cancelled and balance refunded. When I did the cancelation online ut said the opposite. Highly disappointed

Helpful (0)

Replies (4)

Rain's replyOfficial

11 May 2023, 08:29

Hi Riaan

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply11 May 2023, 08:29

Official

Hi Riaan

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Riaan G's updateReviewer Update

14 May 2023, 11:47

I requested the call recording of the call where it said a refund is due. Your sales people lie on the phone just to get the contract

Riaan G's update14 May 2023, 11:47

Reviewer Update

I requested the call recording of the call where it said a refund is due. Your sales people lie on the phone just to get the contract

Riaan G's updateReviewer Update

26 May 2023, 23:36

12 days later and still waiting for credit to be done

Riaan G's update26 May 2023, 23:36

Reviewer Update

12 days later and still waiting for credit to be done

Riaan G's updateReviewer Update

01 Jul 2023, 11:21

Still no refund

Riaan G's update01 Jul 2023, 11:21

Reviewer Update

Still no refund