ME
Maretha E
1 reviews | Active since May 2012
26 Jul 2025, 06:59
Wrong info, AGAIN!
I was told I have to change my payday before the invoice is raised for it to have effect. I did! Yet now you try and take the money this morning resulting in bank fees to me!!! What is wrong with your accounts department? Who's not doing their job? Why do i have this problem EVERY month!
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
26 Jul 2025, 09:13Hi Maretha
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply26 Jul 2025, 09:13
Official
Hi Maretha
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
ME
Maretha E's updateReviewer Update
26 Jul 2025, 13:21I'm still waiting. Tomorrow morning you'll AGAIN try to take money that's not there. R35 everytime! Get a life. I'll start looking for another supplier!
ME
Maretha E's update26 Jul 2025, 13:21
Reviewer Update
I'm still waiting. Tomorrow morning you'll AGAIN try to take money that's not there. R35 everytime! Get a life. I'll start looking for another supplier!
Rain's replyOfficial
26 Jul 2025, 13:31Dear Maretha
Thank you for reaching out, and please accept our sincere apologies for the continued inconvenience caused.We understand your frustration, especially as you've taken the correct steps to update your payment date before the invoice was raised. Please be assured that the matter has now been escalated to our Billing Department with an urgent request to halt any further card runs until your actual payment date.
Thank you for reaching out, and please accept our sincere apologies for the continued inconvenience caused.We understand your frustration, especially as you've taken the correct steps to update your payment date before the invoice was raised. Please be assured that the matter has now been escalated to our Billing Department with an urgent request to halt any further card runs until your actual payment date.
Best regards,
Rain's reply26 Jul 2025, 13:31
Official
Dear Maretha
Thank you for reaching out, and please accept our sincere apologies for the continued inconvenience caused.We understand your frustration, especially as you've taken the correct steps to update your payment date before the invoice was raised. Please be assured that the matter has now been escalated to our Billing Department with an urgent request to halt any further card runs until your actual payment date.
Thank you for reaching out, and please accept our sincere apologies for the continued inconvenience caused.We understand your frustration, especially as you've taken the correct steps to update your payment date before the invoice was raised. Please be assured that the matter has now been escalated to our Billing Department with an urgent request to halt any further card runs until your actual payment date.
Best regards,
ME
Maretha E's updateReviewer Update
26 Jul 2025, 13:49I'll wait for your call!
ME
Maretha E's update26 Jul 2025, 13:49
Reviewer Update
I'll wait for your call!
Rain's replyOfficial
28 Jul 2025, 12:16Hi Maretha,
We can confirm that Billing has refrained from processing any debits and will only attempt to debit your account on your selected payment date, the 1st.
Our sincere apologies for the inconvenience caused.
Regards,
Rain
We can confirm that Billing has refrained from processing any debits and will only attempt to debit your account on your selected payment date, the 1st.
Our sincere apologies for the inconvenience caused.
Regards,
Rain
Best regards,
Rain's reply28 Jul 2025, 12:16
Official
Hi Maretha,
We can confirm that Billing has refrained from processing any debits and will only attempt to debit your account on your selected payment date, the 1st.
Our sincere apologies for the inconvenience caused.
Regards,
Rain
We can confirm that Billing has refrained from processing any debits and will only attempt to debit your account on your selected payment date, the 1st.
Our sincere apologies for the inconvenience caused.
Regards,
Rain
Best regards,
ME
Maretha E's updateReviewer Update
28 Jul 2025, 12:22Thank you for at long last sorting something out.
ME
Maretha E's update28 Jul 2025, 12:22
Reviewer Update
Thank you for at long last sorting something out.
Rain's replyOfficial
28 Jul 2025, 12:54Hi Maretha,
We’re glad that we were able to resolve your issue successfully. Your patience and understanding throughout the process are truly appreciated.
Should you experience any further issues or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your experience with us remains smooth and satisfactory.
Thank you once again for your cooperation.
Warm regards,
Rain
We’re glad that we were able to resolve your issue successfully. Your patience and understanding throughout the process are truly appreciated.
Should you experience any further issues or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your experience with us remains smooth and satisfactory.
Thank you once again for your cooperation.
Warm regards,
Rain
Best regards,
Rain's reply28 Jul 2025, 12:54
Official
Hi Maretha,
We’re glad that we were able to resolve your issue successfully. Your patience and understanding throughout the process are truly appreciated.
Should you experience any further issues or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your experience with us remains smooth and satisfactory.
Thank you once again for your cooperation.
Warm regards,
Rain
We’re glad that we were able to resolve your issue successfully. Your patience and understanding throughout the process are truly appreciated.
Should you experience any further issues or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your experience with us remains smooth and satisfactory.
Thank you once again for your cooperation.
Warm regards,
Rain
Best regards,