Wrong debiting !

Subject: Incorrect Billing and ******** Service Suspension

To the Rain Support Team,

I am lodging a formal complaint regarding an incorrect suspension of my service.

For several months my billing date has been the 25th of each month. Recently, because I now receive my salary on the 1st, I used the self-service option on your website to change my billing date to the 1st of each month. I received confirmation that this change would only take effect after the current billing cycle had been completed.

I made my payment on 25 February, which means my service should remain active until 25 March. Despite this, my service has been suspended and I was incorrectly told that I needed to make a payment.

Because of this error, I was forced to make a R50 payment plan simply to restore service, even though my account should not have been in arrears.

This situation is unacceptable. I request the following to be corrected immediately:

1. Immediate review and correction of my billing cycle. 2. Confirmation that my billing date will correctly move to the 1st only after the current cycle ends. 3. Refund or credit of the R50 payment that I was forced to make due to this error. 4. Written confirmation that my account is not in arrears.

Please resolve this urgently. I expect a prompt response and correction of my account.

Kind regards