KW
Keanu W
1 reviews | Active since Dec 2025
13 Dec 2025, 00:40
Wrong billing. Unprofessional customer service
Dear rain. I have asked for a cancelation in September. My account got canceled a month later than when i asked. Your ai WhatsApp told me to pay an amount of 1250. To get it active. Yet nothing. On the phone whole week. Your billing team still says i owe. I was disconnected October and November but Lydia one of your billing departments. Wants to bill me for no connection ? I really wanted to stay with you guys. But your client skills is horrible. Please see to this. It caused massive inconvenience when working from home. Yuri ,technical support has been trying to assist me but you guys dont want to help! . Please see to this
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Replies (2)
Rain's replyOfficial
13 Dec 2025, 08:22Hi Keanu
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply13 Dec 2025, 08:22
Official
Hi Keanu
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KW
Keanu W's updateReviewer Update
13 Dec 2025, 12:42Good Day Rain. I am waiting for the matter to be rectified. You guys have so much unhappy clients and yet nothing improves. You guys have great potential. I enjoyed the service but the clientile skills. But i am awaiting. But my work REQUIRES internet so i need it. Looking forward to hear
KW
Keanu W's update13 Dec 2025, 12:42
Reviewer Update
Good Day Rain. I am waiting for the matter to be rectified. You guys have so much unhappy clients and yet nothing improves. You guys have great potential. I enjoyed the service but the clientile skills. But i am awaiting. But my work REQUIRES internet so i need it. Looking forward to hear