Wrong billing and sim is off.

After numerous times begging you to cancel this rain account, you still did not. I see you are ghostly debitting from my account. Is this even allowed with consumer act? Last year 2023 back i ask you to close this rain thing as i did not have the nework in my area. You said i must pay 900 which i ask you to prove the usage of your sim by my side. Do you see that ì do not use that seem , how do you even come up with the amount. This is month to month not a contract once a close of account is requested. You should do it in 30 days. Now you are debiting who knows how much you want from me. This is ridiculous. If only south africans knowns what they are entering themselves to, i will advise them to stay with Telkom and Vodacom. Please i need this to be resolved. I am filing dispute with consumer protection act as we speak. You are really pathetic. No accoutability.. your call center is very poor. No access to your emails for any query. Your app is very frustrating. With nothing to navigate to any channels. So if you are not **** tell me who are you? No one runs authorised company in this way. I need you to finish this today. You have my number . This cant be the only way you can reply me. Last year when called your call center requesting my account to be closed. I paid rain , but you did not thats why i stopped paying because no one called me back. Who is suppose to be wrong here.