Wrong bill amount

It's funny that one has to first write a review to get so much attention. I did not pay because the amount was for the whole month were as I only used the services for 2 weeks. When we go for days without the network because you are experiencing problems we are never reimbursed for the days we had outage and again we have to pay for not using the service that is bullying. The only time I will pay is after my bill is adjusted. Rain is now becoming big you start mistreating customer. I have asked to be provided with the contract were it states that if a customer uses the service for 2 weeks they will still be expected to pay the full amount.

Rain employee don't answer or help customers based on facts since I posted a review I have received more that 3 emails and they are not based on facts. I am still repeating myself please treat your customers faithful.

Lastly don't attend to your customer using emotions it's customers right to complain when they feel that they are not treated fairly. Same as the customer service consultants they honestly forgot that they are dealing with customers and it's the companies name they are destroying. Respect your customers....

Yes like I explained I now have a new payment date. From the 15th last month until the 28th I was out of service of which I settled that amount on the 28th meaning from the 28th until the 15th is 18 days why am I expected to pay for the full amount.

I asked for were it says I have to pay for the full amount even if I only used the services for 2 weeks. The CPA says
If Rain cut the service BEFORE the month ended Then you should not be charged for the days after they cut it, because Rain cannot bill for a service they did not provide. Under South Africa's Consumer Protection Act (CPA), a supplier cannot charge for a service that was not delivered or was stopped by them.

So why do I have to pay for the service I did not receive

I will not pay for the service I did not receive

I think that is fair

My problem is if I pay this amount we are going to have the same issue month end. I was trying to say to customer service that now that I have settled last month's account and I am now going to be billed from the 1st and account run from month to month don't bill me on the 15th rather bill the full amount on the 1st which will be a full monthly subscription. But because all your customer service agents know is to be rude and fail to listen to the customers we are now in this situation. I am not running away I have been with Rain for years and I have never defaulted my payments I kept on calling for assistance and in all those occasions I was told my issue was escalated and billing department will come back to me and it never happened. I am willing to pay the amount right now but do you guarantee that I will get the correct billing on the 1st and not expected to pay the full amount again.

Thank you very much for fixing my bill I will definitely reach out👌