Wow, just wow. All I can say.

Firstly, your employees seem to not even know who they work for, have head office contact details, have details of how the company works or apparently have any idea how to transfer calls.

I placed my order on Tuesday 05/11/2024, explained my situation to the sales lady. Was promised sun, moon and stars the device would be delivered in 2 to 3 working days, additionally, the router is plug and go, everything will work and I will be connected.

Got the router on Friday 08/11/2024 (08h00ish), plugged it in and no connection. So naturally I phone in and was first promised the deice should be working in a few minutes to a few hours, also explained my situation and the agent informed me they will be escalating as a priority.

Fast forward a few hours, I phone again to follow up and only then was informed that the activation process takes anything between 2h to 24h.

24h after the router was received (09h00ish on Saturday 09/11/2024) I phone again to follow up. Was promised another escalation to operations. It was either during this call or a previous call I now find out my profile was loaded under an incorrect email, so i got this rectified, also having to provide the SN of the router for manual activation seeing as automatic activation did not happen. This agent promised a call back and actually did twice if I am not mistaken, just to inform me that they are still busy with the activation. no

Saturday afternoon I had to phone in again for a follow up just to find out the escalation that morning never happened. So the escalation only then happened.

48h hours after receiving the router (Sunday 10/11/2024) I phoned again the morning for a follow up on the activation. Now finding out tat the SN for the router was incorrectly captured and the second sim SN was never loaded to my profile either. Provided the information again, was again told the escalation will be placed as a priority and the activation should happen soon.

Sunday afternoon I still had no connection, so I phoned again. Now being informed that operations do not have staff working over the weekend, I think this information would have been appreciated on my last call on Friday or even the first call on Saturday instead of being given false hope and false information that lead to me wasting my time, airtime and the time of the agents that had to deal with my frustration.

This morning 72h after receiving my router, 6 days after I placed my order. I phone in again for a followup on my activation. Again, "will escalate". Confirming the SN of the device again, again it was incorrectly loaded

- I ask to speak to a manger or supervisor. None is available . - I asked to be transferred to the operations department, "sorry, we don't have that functionality". - I asked for the head office number, apparently you have no head office. I asked who the boss is, couldn't answer me. So apparently Rain has no boss? Interesting how a large company like this can function without a hierarchy. Also explaining why no one is taking responsibility for not providing the right info or just simply do what they want or do nothing.

As I am typing the details for experience I receive an email of activation... guess what... No, its not active, no connectivity.

So please tell me... what now?