LN
Lindo N
1 reviews | Active since Jun 2023
15 Oct 2024, 09:15
Wouldn't recommend their delivery is ****ty ****ty
I am so disappointed by the service offered by rain, I called in 2 weeks back to request for a sim swap and they assisted and I was told my sim card would be delivered within 3-5 working days. it is almost 2 weeks and I still don't have a sim card their ****ty delivery company CCD deliveries keeps on sending me emails telling me they can't reach ,me meanwhile my phone has always been on. I called this ****ty delivery company that they use and they told me my sim card will be delivered today at 8 am and I haven't received a call from them to confirm the delivery or even show up. I sent an email to rain 5 days ago and they also have not responded to me using this reference #***3. This is a sim card that I use for work and I am still waiting for a deliver. Rain please communicate with your delivery people and get my sim card here NOW! If I don't get my sim card today I am cancelling my contract!
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
15 Oct 2024, 09:26Hi Lindo,
Thank you for bringing your delivery query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your delivery query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Oct 2024, 09:26
Official
Hi Lindo,
Thank you for bringing your delivery query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your delivery query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LN
Lindo N's updateReviewer Update
15 Oct 2024, 09:28This "in touch" you talking about better be today with my sim card in hand!
LN
Lindo N's update15 Oct 2024, 09:28
Reviewer Update
This "in touch" you talking about better be today with my sim card in hand!
LN
Lindo N's updateReviewer Update
15 Oct 2024, 10:39I just contacted your call center and they telling me that the sim swap request was only made on the 10th of October from your side? I called on the 3rd of October to request for a sim swap, what took you guys a whole week to make that request? Please fix your internal issues.
LN
Lindo N's update15 Oct 2024, 10:39
Reviewer Update
I just contacted your call center and they telling me that the sim swap request was only made on the 10th of October from your side? I called on the 3rd of October to request for a sim swap, what took you guys a whole week to make that request? Please fix your internal issues.
LN
Lindo N's updateReviewer Update
15 Oct 2024, 14:23No they still haven't contacted me.
LN
Lindo N's update15 Oct 2024, 14:23
Reviewer Update
No they still haven't contacted me.
LN
Lindo N's updateReviewer Update
15 Oct 2024, 16:38Any feedback? It's almost 5pm. Does this mean I am not getting my sim card today?
LN
Lindo N's update15 Oct 2024, 16:38
Reviewer Update
Any feedback? It's almost 5pm. Does this mean I am not getting my sim card today?
LN
Lindo N's updateReviewer Update
16 Oct 2024, 09:14Is this matter still in progress since my sim card was not delivered yesterday as promised?
LN
Lindo N's update16 Oct 2024, 09:14
Reviewer Update
Is this matter still in progress since my sim card was not delivered yesterday as promised?
LN
Lindo N's updateReviewer Update
16 Oct 2024, 11:39I need this sim card delivered so that I can port over to MTN and leave this trash of a network you have. I had to use my airtime again to call CCD and you guys gave them the number that I asked a sim swap on for them to call me. No wonder they can't reach me. I gave your agent on the 3rd of October the number they should use to call me on. What trash of a service are you providing now I have to wait for another week before i receive my sim card. I am really tired o9f this back and forth
And as a future Rain client if you are reading this just know that no on from rain contacted me to find out how they can assist me or responded to any of my emails. All they did was text me here on Hello peter with no viable solution and I have had to use my own airtime to keep calling them to follow up and honestly if I didn't need this sim card to port over to MTN I wouldn't even bother with following up. The inconvenience that I have faced since the 3rd of October till now is exhausting to say the least.
And as a future Rain client if you are reading this just know that no on from rain contacted me to find out how they can assist me or responded to any of my emails. All they did was text me here on Hello peter with no viable solution and I have had to use my own airtime to keep calling them to follow up and honestly if I didn't need this sim card to port over to MTN I wouldn't even bother with following up. The inconvenience that I have faced since the 3rd of October till now is exhausting to say the least.
LN
Lindo N's update16 Oct 2024, 11:39
Reviewer Update
I need this sim card delivered so that I can port over to MTN and leave this trash of a network you have. I had to use my airtime again to call CCD and you guys gave them the number that I asked a sim swap on for them to call me. No wonder they can't reach me. I gave your agent on the 3rd of October the number they should use to call me on. What trash of a service are you providing now I have to wait for another week before i receive my sim card. I am really tired o9f this back and forth
And as a future Rain client if you are reading this just know that no on from rain contacted me to find out how they can assist me or responded to any of my emails. All they did was text me here on Hello peter with no viable solution and I have had to use my own airtime to keep calling them to follow up and honestly if I didn't need this sim card to port over to MTN I wouldn't even bother with following up. The inconvenience that I have faced since the 3rd of October till now is exhausting to say the least.
And as a future Rain client if you are reading this just know that no on from rain contacted me to find out how they can assist me or responded to any of my emails. All they did was text me here on Hello peter with no viable solution and I have had to use my own airtime to keep calling them to follow up and honestly if I didn't need this sim card to port over to MTN I wouldn't even bother with following up. The inconvenience that I have faced since the 3rd of October till now is exhausting to say the least.
LN
Lindo N's updateReviewer Update
16 Oct 2024, 13:14I will be waiting because I am exhausted and please update my contact details with CCD so that they can contact me.
LN
Lindo N's update16 Oct 2024, 13:14
Reviewer Update
I will be waiting because I am exhausted and please update my contact details with CCD so that they can contact me.