Worst WIFI service provider to exist

1. On the 25th April 2025 I wasn’t informed that my subscription has been cancelled and that a new order would be placed for me. 2. On my way to collect a new router on the same day (25/04/2025) at the branch in Greenpoint, I was told to make a payment of R529.00 to have the router & internet connection re-activated ,and that I don’t need a new router. I made the payment as I was told. 3. The following day (26/04/2025) , I called in again because I had no internet connection and after being dropped by the service agents so many times, I was told that the router/connection had been cancelled and that I needed to get a new one even after making the payment I was requested to make. 4. I went to branch in Greenpoint on the 28th of April and I was given a new router. 5. Today is the 2nd of May and I am told that I am in arrears and that the router (THAT I HAVE HAD FOR 5 DAYS) IS IN ARREARS!! HOW???!!!! I have wasted money on travelling, making calls and payment for connection that I have not had!!