Worst telecoms provider in South Africa

We have taken the R699 for the 5G that has never worked properly. We were hoping that by upgrading to the R999 outside router with faster speeds that it would resolve the issue. In fact it got worse as the new sim card has NOT been activated. How can you in good conscious call 1.71Mbps download and 0.16 Mbps Upload "Ultra Fast"? Not having a customer call centre to assist customers is also not acceptable. No assistance what so ever. I am finding it hard to select a one star rating. That would imply than an effort has taken place... Please provide a 0 star rating. Also when you log into the payment portal , it works without issues. All support links that require login don't work - is there a reason for this?