JJ
Jacques J
1 reviews | Active since Mar 2021
04 Mar 2021, 14:15
Worst support ever. Over promise non-delivery.
Horrible service. So sad I paid them already. They so over promise and under deliver. Sure it is easy the sales people say. Get a sim for free they say. Activating it is easy they say. Same day activation they say. I am pretty sure my sim wont be active in the next month and I already paid for the data and wont be able to use it. Worst ever service. I logged over 30 tickets and I am still waiting for someone to call me. I am in frontline support for IT myself and if I would completely ignore my tickets for longer than an hour it would be my head rolling. Maybe that's it, they fired all their support agents.
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Replies (2)0
Replies (2)Rain's replyOfficial
04 Mar 2021, 16:25Good day, Jacques.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents from Rica is working on your ticket and will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents from Rica is working on your ticket and will be in contact with you to assist you.
Regards
Mosa
Rain's reply04 Mar 2021, 16:25
Official
Good day, Jacques.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents from Rica is working on your ticket and will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents from Rica is working on your ticket and will be in contact with you to assist you.
Regards
Mosa
JJ
Jacques J's updateReviewer Update
05 Mar 2021, 10:30 Bunch of *******. Quick to take your money. Look at this. Probably 7 -10 years if you I am lucky. Might as well kiss my money good bye.
We can cancel the order for you request refund and it will reflect on your account in 7 to 10 working days after refund is processed.
We can cancel the order for you request refund and it will reflect on your account in 7 to 10 working days after refund is processed.
JJ
Jacques J's update05 Mar 2021, 10:30
Reviewer Update
Bunch of *******. Quick to take your money. Look at this. Probably 7 -10 years if you I am lucky. Might as well kiss my money good bye.
We can cancel the order for you request refund and it will reflect on your account in 7 to 10 working days after refund is processed.
We can cancel the order for you request refund and it will reflect on your account in 7 to 10 working days after refund is processed.
