Worst support ever

Can't even give them less than half a star. From a billing issue from their system where I got doubled billed for the same month logged serval tickets without anyone even getting back to me to the slow network speeds and now my router isn't even picking up connection telling me I need to insert a sim card but the sim card is built into the router. To the 24/7 support line that operates from 8am to 8pm there after I must chat to an AI bot for help? I'm a senior engineer in support as well and if I had to give their level of support I would lose a lot of customers! Imagine logging a ticket 5 times and nobody gets back to you? Joke of a company. If you cannot run a support desk outsource it. If you cannot provide proper wifi close down your company when star link arrives