Worst support and experience

Just after lockdown, I purchased the basic package ( 30 MB) The download speeds were relatively fine, however the uploads hardly got to 5Mbps, the support was non existent, emails sent take over 2 weeks to be responded to. I then upgraded to the premium package. The download speeds for the longest time were less than 60, eventually the averaged 112, however the uploads have never gone over 9, 9 being the highest ever. I have been trying to get this resolved and all I get is run around I received an email with technical information that I understood nothing of. I was contacted by a support technician and requested to do some tasks, I did and sent the results.....nothing has been done, no updates. I am a client, how does Rain expect the clients to configure the router themselves. I pay for the service and after that am asked to do my own support This is just now getting ridiculous