1 reviews | Active since Jul 2021
Worst South African company
If it was possible for me to give a no star rating, I would. Rain worked perfectly until the pandemic hit. Then suddenly speeds dropped from up to 30 Mbps down to 1Mbps if you’re really lucky.
I have tried to contact them numerous times and don’t even think that is possible. They do not have a proper fault reporting mechanism. Their optimisation map is totally useless and does not do a thing to help solve connection problems.
These days, most of the time I’m only getting speeds of 0.02Mbps. I could not believe my eyes when I first experienced this. Their connection is much worse than even dial-up Internet was.
How is a company allowed to do business like these guys? They’re using the pandemic as an excuse for their bad signal, but aren’t doing anything to improve their service. They do not even try to communicate with their clients. The one time that I managed to actually speak to someone (by some chance and only via email) they promised to send me a signal booster and a year later I am still waiting.
If you’re thinking of doing time travelling to the good old days of bad and slow Internet, then choose Rain. Otherwise, just choose another network and save yourself some frustration.
I hope you will be able to assist as it seems like for the entire duration of the pandemic Rain has been doing nothing but coining from the tragedy that it brought. If this is not resolved to my satisfaction, I will not hesitate to lay a formal complaint with both the Competition Commission and ICASA. What your company have been doing is an absolute disgrace and highly *******. How is it that shops get sued for something like this, but your company seems to be getting away with such theft and debauchery? I am beyond being understanding. I want to start seeing some real change or I will fight for all of the people that have been cheated by your company in their time of need.
I hope you will be able to assist as it seems like for the entire duration of the pandemic Rain has been doing nothing but coining from the tragedy that it brought. If this is not resolved to my satisfaction, I will not hesitate to lay a formal complaint with both the Competition Commission and ICASA. What your company have been doing is an absolute disgrace and highly *******. How is it that shops get sued for something like this, but your company seems to be getting away with such theft and debauchery? I am beyond being understanding. I want to start seeing some real change or I will fight for all of the people that have been cheated by your company in their time of need.