Worst services from Rain

I’m extremely disappointed with the way my account was handled. I contacted Rain to terminate my service due to financial constraints, expecting a straightforward and professional process. Instead, my service was cancelled prematurely without proper communication or consideration.

What makes this even more frustrating is that I had recently replaced a damaged router and was expecting assistance with reconnecting the new device. Rather than supporting me during this transition, the company proceeded to cut off my service entirely.

This experience reflects poor customer service, lack of clear communication, and no effort to accommodate a customer facing temporary financial difficulty. I would have appreciated a more understanding approach and proper guidance regarding my options, especially concerning the reconnection of my new router.

Overall, this has been a very negative experience, and I hope the company improves how it handles similar situations.I request to that my services get reconnected because I am eligible to access this services until the 15 May 2026