Worst service - Unreachable Support!

I upgraded my 5G unlimited account to Rain One on 23 May 2023, and I was provided 2 sims, and a reduction in price of R40.00, which I though was a great deal. I activated the Sims when I received them, but never used the phones to make calls untill December 2023, as I used them for incoming calls only. I eneded up paying the old (higher) price from May to November 2023. When I queried why I was paying the old price in October, I was told it is a mistake, and they will fix it.

What they did next shockedf me even more. They did not give me a credit for these months, or refund the amount for these 6-7 months, instead they downgraded my accont from an uncapped account to a 30mb connection (which is useless for my needs). I was also charged R119.00 EXTRA at the end of November... which I cannot find an invoice for in their rain account system! I sent emails to support, no response. So I tried calling them from my rain simcards at the beginning of Jnuary 2024. This is when I realised that I cannot even make calls from these 2 sim cards, that have been part of my package since June 2023? I sent yet another support email from the rain dashboard at the beginning of January, and provided the rain sim card number for them to call me on, and 1 week later, no call, no email, and I still cant dial out on hese phones?

This is honestly the worst service that I have received from an internet provider!